Question 1

Does CrankMend contact customers or book work automatically?

Accepted Answer

You stay in control. Review and edit a message before opening WhatsApp, and decide when to send an estimate or quote. You also confirm the booking slot before it is committed.

Question 2

Can I find a customer’s details and vehicle history together?

Accepted Answer

Enquiries keep customer contact details alongside vehicle information, service requests, and notes. Customer and vehicle views help you find the related requests and review their history, including completed work.

Question 3

Can customers book straight into my calendar?

Accepted Answer

Booking requests come to your workspace for review. You choose and confirm a suitable slot; confirmed work then appears in the workspace calendar and Today view.

Question 4

How do I keep track of a reply or quote that needs follow-up?

Accepted Answer

Record a next action or follow-up date and use the Follow-ups workspace to review open items. CrankMend can prepare WhatsApp and quote drafts, which you review before opening or sending them.

Question 5

What do I need to set up before using CrankMend?

Accepted Answer

Add your garage details and services, then set the working availability and booking capacity you want to use. CrankMend runs in your browser, and you can optionally add it to your phone’s Home Screen.

Answers for your garage.

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Questions about CrankMend

01Does CrankMend contact customers or book work automatically?

02Can I find a customer’s details and vehicle history together?

03Can customers book straight into my calendar?

04How do I keep track of a reply or quote that needs follow-up?

05What do I need to set up before using CrankMend?

Ready to get started?